Shipping & Ordering FAQs

At Hibearnation Wear, we want your shopping experience to be as cozy and effortless as our clothing. Below are some common questions about our ordering and shipping process. If you don’t find the answer you’re looking for, feel free to contact our support team!

Ordering Questions

How do I place an order?
Simply browse our store, select your favorite pieces, and add them to your cart. When you're ready, proceed to checkout, where you can securely enter your payment and shipping details. Once your order is placed, you'll receive a confirmation email.

Can I modify or cancel my order after placing it?
We start processing orders quickly to ensure fast delivery, so changes and cancellations can only be made within the first 12 hours after purchase. If you need to modify or cancel an order, please reach out to us as soon as possible, and we’ll do our best to assist you.

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Shipping Questions

🚚 Shipping

Free shipping on all orders over $75

Orders are typically shipped within 7 days of placing the order

Once shipped, allow 2-5 days for orders to be delivered

Please note that shipping rates for many items we sell are weight-based

Each item is made to order, which helps us reduce waste and overproduction. Please allow 2-5 business days for production before your order is shipped.

Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package’s journey.

My order is taking longer than expected. What should I do?
If your order hasn’t arrived within the estimated time frame, check your tracking details first. If there are no updates or you have concerns, reach out to our support team, and we’ll be happy to assist.

❤️ Returns are Free & Easy

Our goal at Hibearnation Wear is that you love your order.

Our t-shirts are generally non-refundable, but please reach out to us if something isn’t right.

Incorrect, damaged, or defective items are eligible for a full refund.

No refunds will be issued after 30 days from the purchase date.

How do I start a return or exchange?
Contact our support team with your order details, and we’ll guide you through the return process. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Do you offer refunds?
Refunds are issued once we receive and inspect your returned item. You’ll be notified via email once your refund has been processed.

Other Questions

Why does my item look slightly different from the product photos?
Because we create each piece as orders come in, slight variations in color or texture may occur. This helps us minimize waste and stay true to our sustainability mission!

Do you offer wholesale or bulk orders?
We do! If you're interested in bulk orders, please contact us for special pricing and details.

Thank you for supporting sustainable fashion with Hibearnation Wear!